Undercover Boss: MGM Grand, Las Vegas

[tonystewartrules]

Then color me lucky. I forgot all about it.

Terry

[Noahcat]

On the east coast 60 minutes is on at 7
then amazing race @ 8
then undercover boss at 9

I needed 8 hours sleep so i shut it off at 9:20  (basketball went long)
The red heads got to Phil's mat in China last

[jenaphir]

well now i guess i dont need to watch the amazing race when i get home.

[Roadtrip]

Unfortunately, that was an hour out of my life I'd almost like to have back.  

Still, it was "Vegas", and since I'm not in Vegas, watching it on television is probably second best.

It did show that management, the corporate bean counters, don't have a clue about so much.  I'm not going to pretend that I believe what we saw. Or his reactions and actions.  IMO, it was staged, the "jobs" and perhaps even the customers selected by those in the know, as well as the employees featured.

There had to be "other" jobs, and employees taped for this TV show. What I saw was "edited" to reflect the MGM in a "good" light and IMO, nothing more than an hour long commercial.

The carpet is hideous in every casino.  They are designed to psychologically keep the customers eyes off the floor and looking at the games. Ceilings also are "busy" for that same reason. They want "us" looking at the games, and impulsively playing them.  His reply to her comment about the carpet was fluff.

The MLife club is so confusing, even he does not understand it.  But that is neither here nor there. If you or I went to work for MGM or any major casino, in most any capacity, we would spend some time in training.  Especially for any job where we came into contact with customers.  

His "on the floor" MLife card efforts were so weak, I can not imagine a supervisor allowing him to continue for any length of time without pulling the plug temporarily for some "training".

And his appearance!  That scraggy hair style, his look.  Scuse me, but who did you sleep with to get a job looking like that?

He may be the big boss, but he did not seem to have a clue. Out of touch, which is the purpose of the show, but really?  REALLY?  

I did learn some things.  

The most important......

Never, ever watch Undercover Cover Boss again.  

Butt..... it was LAS VEGAS, so I had to watch it. 

That's my opinion.

[jenaphir]

what i thought was the most obvious bullshit was that chick taking him to the nursing home. im sure that every person she trains gets invited to spend their break with her at a nursing home...right. not to mention the cameras following them, because accompaning them to a nursing home has anything to do with the ruse of competing with a job...and finally, a reality show contest for a job would have them staying at the mgm grand, not at a shitty motel. so fake.

[phil7200]

Don't forget about when he told the family they will be staying in regular hotels on their future trips....no more luxury!  The Mrs did not like that at all!!

That wasn't some base line car he was tooling around in.  I didn't see much of the home/yard but it didn't look like high end. I'll have to watch the rerun.

[justmare]

It was definitely fake, but I still kinda enjoyed it. Could be just because it's Vegas, though. lol

I was hoping to see more of the home/yard, but it really didn't show much. They're obviously not hurting at all since he drives a Ferrari!

I agree, though, the nursing home part was ridiculous. That wasn't at all realistic.

[Roadtrip]

Some other observations:

Every casino I've ever been "associated" with required employees to sew their pockets shut.  "No Pockets" was a standard rule, although in this more modern age, perhaps changed or relaxed.  OK, so it's been about 20 years since I worked in the industry, but some things are sacrosanct and inviolate.

Desk clerk taking a smoke break in the Valet Parking area?  And this is the first you've heard or seen of it?  And he does not get miffed?  Surely their employee handbook covers this area.

How "chummy" is a "new" employee going to get with anyone on his first day at the new job?  And, the lady getting flowers for the nursing home could stop at the local cemetery for lot's of them.  If she does, I hope she remembers to remove the cards before she gets their though. 

Charitable donations in the employees name really going to make them that happy?  Right, if they don't already want or need anything. 

That disguise of his..... No way in the real world is anyone going to not question his appearance. 

Pit bosses saying "That's OK mistakes happen" dropping cards, losing the roulette ball, etc.  And customers remaining at the table while he takes a too considerable amount of time to shuffle up and deal?  Right.

But it was still an "OK" commercial for MGM.

And his dog was ugly too.

[knagl]

Desk clerk taking a smoke break in the Valet Parking area?  And this is the first you've heard or seen of it?  And he does not get miffed?

He couldn't "get miffed" in his character of being a new employee -- he wasn't "the boss" at that point.

[phil7200]

Don't forget about when he told the family they will be staying in regular hotels on their future trips....no more luxury!  The Mrs did not like that at all!!

I just watched it again on On Demand. I had missed the wife's REALITY response to her hubby's ON CAMERA declaration to return to the Motel 8s of the world.  Her reaction was the only reality in the show. She should have asked if her were going to sell the car, get a Corolla and give the proceeds to the Senior Citizen's home. 

[phil7200]

Aol story about the show...


http://jobs.aol.com/articles/2011/03/18/undercover-boss-bets-on-head-of-mgm-grand-las-vegas/?icid=maing%7Cmain5%7Cdl9%7Csec1_lnk2%7C51031

[Voice of Reason]

Excellent example of how out of touch these executives make themselves as they climb the ladder.  That little dinner scene revealed more than they would have liked.

That shot of Mrs. reacting to the 'stay in hotels like this one' was priceless.  His decision to wear a cap while having dinner indoors with his family was telling.

[Lolly]

After reading all the negative reviews, I couldn't help myself, had to watch it.  lol 

I just couldn't get past the wig, he may as well of grabbed a mop and stuck it up there.  And a senior citizens home? they couldn't find something a little more exciting for entertainment purposes?

For those of you who play MGM properties, now we know where all your player rewards are going. 

For the record, most major companies that have customer service positions or sales,  reward their employees with additional rewards who go way above and beyond.  This is nothing new to the work force.

[phil7200]

Excellent example of how out of touch these executives make themselves as they climb the ladder.  That little dinner scene revealed more than they would have liked.

That shot of Mrs. reacting to the 'stay in hotels like this one' was priceless.  His decision to wear a cap while having dinner indoors with his family was telling.

His wife did have something to say but her facial expression said it all.

[knagl]

Now I need to watch the episode online just to see that moment.